What to expect during the upgrade

Online Banking, Mobile Banking, and the app will be unavailable during the upgrade. Members can resume access on or after December 8.

Important dates and times that may impact account access during the upgrade:

FRIDAY
December 5
SATURDAY
December 6
SUNDAY
December 7
MONDAY
December 8
Branches and Call Centers
Normal hours
Closed
Closed
Normal access will resume at noon CST.
Debit Card Transactions
Starting at 6:00 am CST: Available only for purchases and ATM withdrawals. Amounts will be limited.
Available only for purchases and ATM withdrawals. Amounts will be limited.
Available only for purchases and ATM withdrawals. Amounts will be limited.
Normal access will resume when cards come out of stand in at 8:00 am CST.
Online Banking, Mobile Banking, and App
Normal access through 4:00 pm CST.
Access unavailable
Access unavailable
Access resumes
Bill Pay
Normal access through 4:00 pm CST.
Access unavailable
Access unavailable
Access resumes
Credit Card Transactions
Available
Available
Available
Available

On Friday, December 5, at approximately 4:00 pm CST, the following services will not be available to members until noon on Monday, December 8:

  • Online Banking
  • Mobile Banking
  • App
  • Bill Pay
  • Balance inquiries with your debit card

The following services will remain open and accessible during this time:

  • In-network ATMs (with reduced daily limits)
  • Debit cards (with reduced daily limits)
  • Credit cards
  • Website for information only (Membership and loan applications will NOT be available)

How to access funds during upgrade weekend:

  • Write a check
  • Use your debit card at any ATM or merchant location
  • Use your credit card
  • Withdraw cash at any branch during business hours

Bill Pay:

Bill Pay will be unavailable during the upgrade. Payments scheduled prior to 6:00 pm CST on Friday, December 5 will continue to process. Members can resume accessing Bill Pay on or after December 8.

Online Banking, Mobile Banking, and the app:

You will continue to access Online Banking, Mobile Banking, and the app after the upgrade the same way you do today.