Frequently asked questions

Why are we upgrading our systems?

Southeast Financial remains committed to providing our members with secure, convenient, and personalized service, while staying ahead of technology trends. Below is a list of benefits that will come from our upgrade.

  • Enhanced security features
  • Easier and real-time access to your accounts
  • Systems that will allow us to serve you better
  • Better in-person service when visiting a branch
  • And much more

Is my personal data safe during the upgrade?

Yes, your personal data is safe and secure.

Are my funds secure?

Your funds are safe and secure. Administered by the NCUA, the Share Insurance Fund insures individual accounts up to $250,000 and a member’s interest in all joint accounts combined is insured up to $250,000.

What is NOT changing after the system upgrade?

  • Member account numbers, routing and transit number
  • Online Banking, Mobile Banking, and the app
  • Member statements
  • Your checks, credit cards and debit cards with PIN
  • Pre-authorized payments and direct deposits
  • Bill Pay

Will direct deposits and automatic withdrawals continue as scheduled? Your direct deposits and automatic withdrawals will continue to post to your account just as they do today.

Will payroll deductions, automatic payments or scheduled transfers continue as scheduled?

You should see no change in your payroll deductions, automatic payments, or scheduled transfers. Everything should still come into the same accounts and distribute to the accounts requested.

Will automatic payments to loans continue as scheduled?

Your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.

Will I be able to access southeastfinancial.org during the upgrade?

You can still access to the website during the upgrade, but Online Banking, Mobile Banking and the app will be unavailable during the upgrade.

Will I be able to complete an online consumer loan application during the upgrade?

Our online and mobile consumer loan applications will not be available during the upgrade process.

Will I be able to complete an online membership application during the upgrade?

Our online and mobile membership applications will not be available during the upgrade process.

Will branch locations be closed during the upgrade?

All branches will be closed during the upgrade.

Will branch hours change after the upgrade?

Branch hours will be unaffected by the upgrade. Visit southeastfinancial.org, to view all branch hours of operation.

ONLINE AND MOBILE BANKING

Will I be able to use Online Banking, Mobile Banking, and the app to access my accounts during the upgrade?

Online Banking, Mobile Banking, and the app will not be available, Friday, December 5 at 4:00 pm CST – Monday, December 8 at noon CST. Please refer to the important dates and times chart included in this communication.

Will I need to re-enroll in Online Banking, Mobile Banking, or the app after the upgrade?

No, you will not need to re-enroll in Online Banking, Mobile Banking, or the app. Will I need to download a new Mobile app after the upgrade?

It will NOT be necessary to re-download the Southeast Financial mobile app.

Will I be able to see my transaction history after the upgrade?

Yes, your transaction history will be visible after December 8.

Will my eStatement history be available after the upgrade?

Yes, if you are enrolled in eStatements prior to December 5, your eStatement history will be accessible in Online Banking, Mobile Banking, and the app after the upgrade is complete on December 8.

BILL PAY

How do I access Bill Pay after the upgrade?

You will continue to access Bill Pay after the upgrade the same way you do today.

PAPER STATEMENTS AND eSTATEMENTS

Will member statements change?

Members statements will remain the same as they are today.

Will I receive paper statements or eStatements?

If you receive paper statements or eStatements today, you will continue to receive your statements in the same manner after the upgrade.

Who should I contact if I have problems with my debit or credit card during the upgrade?

If you need to report a lost or stolen card during the upgrade weekend, please call 1-800-521-9653, and select menu option 4.